COVID-19 Community Resources

Douglas County is actively working together as a community to provide services and information. This webpage acts as a resource hub of information for families, businesses, food, health care and many others.

Carson City Health & Human Services: COVID-19 Vaccine Information for Quad-County Residents
- Click here to find an upcoming COVID-19 vaccine event!
- Should you require assistance scheduling an appointment, or don't have email or internet access, or require transportation to/from a vaccine appointment, you can call the Douglas County Community & Senior Center at (775) 782-5500 ext. 3.

Business

SBA Disaster Assistance for businesses and non-profits
- For more information and resources, visit the Douglas County Economic Development/Vitality webpage.
- No cost PPE and sanitation products for businesses and non-profits. To learn more click here, or to request your products click here

Chamber
- Carson Valley Chamber of Commerce COVID-19 business resources and recovery
- Tahoe Chamber COVID-19 Business Resource Hub

Directives
- To find all previous directives, visit nvhealthresponse.nv.gov 

Douglas County School District 

- Douglas County School District Website, click here.

Financial
- Tahoe Prosperity Center
- To file an unemployment claim, visit Nevada's Unemployment Insurance and file for "social distancing". Due to the high call volume, applicants are being asked to complete the unemployment process online.
- To apply for welfare services through the Department of Health and Human Services Division of Welfare and Supportive Services contact  Northern Nevada Offices at 775-684-7200.

Food
Available Restaurants for Take Out/Delivery in Carson Valley
Available Restaurants for Take Out/Delivery in Lake Tahoe
Backpack Buddies 
Carson Valley Community Food Closet
FISH Ranchos Family Services
Meals on Wheels is continuing, but with modified safety practices in place. Seniors wishing to receive this service are asked to contact the Senior Center at (775) 782-5500 ext. 1. Drive up food delivery will be available at the Douglas County Senior Center, 1329 Waterloo Lane, Gardnerville, Monday-Friday between 11am and 1pm. 


Housing
Guidance for Landlords
- Home Owners that can’t make their full monthly payments should contact their mortgage servicer online, in writing or over the phone. When requesting forbearance, keep in mind that you may receive a quicker response online or by mail, and that you don’t need to prove that you lost your income to qualify. You can consider home refinancing or pursue a loan modification that changes the terms of your home loan. Lenders should not require a lump sum payment at the end of the forbearance period: borrowers with loans guaranteed by Fannie Mae and Freddie Mac are not required to pay all the missed payments at the end of the forbearance period. If the hardship has been resolved, the servicer should work with the borrower to set up a repayment plan, modify the loan so the borrower's payments are added to the end of the mortgage, or set up a modification that reduces the borrower's monthly mortgage payment.
- Renters
 concerned about being able to pay rent can work with their landlord or management company to see what options are available. Many landlords are working with tenants on rent payment flexibility during the shutdown. To qualify for rental assistance, you may need a letter of nonpayment from your landlord. For assistance in paying your rent, contact the U.S. Department of Housing and Urban Development at https://www.hud.gov/states/nevada/renting or https://www.hud.gov/states/nevada/renting/otherprgms. If you need legal assistance with eviction issues, legal aid providers are available on a sliding scale so that you pay what you can afford.
Nevada Rural Housing Authority (NRHA)
The Salvation Army

NV Health Response 
- To inform Nevadans statewide, the Nevada Department of Health and Human Services (DHSS) and the Governor's Office created the website nvhealthresponse.nv.gov to better share information and resources as it pertains to the current status of the coronavirus (COVID-19) and its impact within the state of Nevada. In an effort to reach as many people as possible, the Twitter account @NVHealthRespon1 was created to serve Nevadans and keep all the latest information in one central location.

Testing Information
- Carson City Health and Human Services is no longer conducting community-based testing. To find other COVID-19 testing locations click here
- Barton Health 24/7 COVID-19 Clinical Health Line (530) 600-1999
- Carson Valley Medical Center COVID-19 Screening Clinic (775) 782-1508

Utilities
- Charter Communications (Spectrum)
- Energy Assistance Program for Northern NV offers help with utility bills. Applications can be provided through [email protected] or by calling 775-684-0731
- Gardnerville Water
- NV Energy
- Southwest Gas

Veterans
VA Hospital | Any veteran with symptoms such as fever, cough, or shortness of breath should immediately contact their local VA facility by telephone if possible.
PenFed Foundation COVID-19 Emergency Financial Relief Program | The PenFed Foundation COVID-19 Emergency Financial Relief Program was created to provide financial assistance to all Veterans, active military service members, and those currently serving in the Reserves and the National Guard who are experiencing a financial setback due to the negative economic effects of the COVID-19 pandemic. Link to apply for grant: https://penfedfoundation.org/apply-for-assistance/coronavirus-emergency-financial-assistance/

FAQ: How is the COVID Vaccine being rolled out in Douglas County?
Carson City Health and Human Services and the Quad-County Public Health Preparedness Program have been working with state and local partners to plan for the distribution of the COVID-19 vaccine. To view detailed information on the Quad-County COVID-19 Vaccine Roll Out webpage, click here

FAQ: Is the Community Center taking donations?

Donations can be delivered to the Community & Senior Center on Waterloo Lane by the side entrance patio door of the Senior Center, on the south side of the building. Donations will be accepted between 8am and 5pm Monday through Friday. At this time Community Services are requesting donations of much needed items:
- Hand Sanitizer
- Toilet Paper
- Distilled water for usage in oxygen supply equipment
- Disinfectant/Cleaning Wipes
- Disposable face masks
- Canned food and nonperishable food items
- Games/Puzzles

FAQ: How do I file a complaint?
To file a complaint about a business that is open that should not be or an essential business that's allowed to be open, but not adhering to the PPE or social distancing, you can contact:
1. The Nevada Health Response team complaint phone line (775) 688-3700.
2. Visit the Nevada Office of Consumer Affairs under Department of Business and Industry or call their Carson City office at 1-844-594-7275.


*This webpage is subject to change and will be updated as needed