9-1-1 Emergency Services 3rd Accreditation

9-1-1 Emergency Services 3rd Accreditation
Posted on 02/18/2021
9-1-1 Emergency Services 3rd AccreditationMinden, NV- Douglas County 9-1-1 Emergency Services has achieved re-accreditation of the Emergency Medical Dispatch program from the International Academy of Emergency Dispatch (IAED). The three-year accredited period is from April 2021 to April 2024. This is the third consecutive year 9-1-1 Emergency Services has met international standards for accreditation.

The purpose of the voluntary program is to ensure the 911 Center is meeting measurable standards of care and ensuring the citizens and visitors to Douglas and Alpine County receive professional, results orientated service when they dial 9-1-1. This was accomplished through a strict but fair quality assurance review, and consistent and recurring in-service training.

“Despite the previous year’s hurdles including COVID, staffing shortages, and civil unrest among other issues, the Douglas County 9-1-1 Quality Assurance team did a stellar job keeping up with the reviews, trainings, correspondence and review meetings in order for us to continue showing that we are truly 9-1-1 professionals,” said Ron Sagen, Director of 9-1-1 Emergency Services.

The process also focused on personal improvement and compliance with protocols resulting in the department tailoring training to address deficiencies. The department is also accredited in the Fire Communications program through April 2023.

“The recognition is well deserved and certainly earned. The real testament to excellence is in the lives that 9-1-1 has saved, the suffering they eased, the safety they provide to those in the field, and the calm that they always attempt to bring to the chaos of a 911 call,” said Tod Carlini, East Fork Fire District Chief. “Achieving this recognition for a third time is even more or an accomplishment than the first time, as it demonstrates a ‘culture within’ to strive toward excellence every day and not just for that one moment in time where you succeed and reach a goal.”