911 Emergency Services
| 9-1-1 | Emergencies only |
| Ph. | 775-782-5126 |
| Fax | 775-782-6286 |
| 911emergencyservices@co.douglas.nv.us |
Purpose Statement
'First to respond, first on scene, first to assist'
Mission Statement
911 Emergency Services, first to respond, first on scene. To continually strive to provide and ensure professional services with equality, respect and dignity. Our standard is excellence and our model of success is teamwork.
Major Programs Offered
Reverse 911 System Self Registration Portal
Emergency Dispatch Program
Provides direct service to the citizens of Douglas County, Nevada and Alpine County, California on a 24-hour, seven day a week basis. The program provides a consolidated countywide communications center that dispatches the appropriate response units for the Douglas County Sheriff's Office, East Fork Fire and Paramedic Districts, Tahoe Douglas Fire District, Washoe Tribal Police and 75% of Alpine County's Sheriff, fire and medical radio dispatching services and 100% 9-1-1 answering point.
E-911 Program
Provides for Enhanced 911 service to citizens of Douglas and Alpine Counties. This program provides citizens with a single universal three digit emergency number which allows the communications center to quickly identify the callers phone number and address. With this system, response times to emergencies are substantially reduced, by up to 1 minute, while providing information to the Communications Center in the event the caller cannot talk or does not know their location. In addition, dispatch personnel provide the community with 911 public education programs for elementary schools and adults.
Reporting Relationship
The 911 Manager reports to the County Manager's Office and to the Emergency Response council that is appointed by the Board of County Commissioners. The Emergency Response Council is made up of voting members from the County Manager, Douglas County District Attorney, Douglas County Sheriff, East Fork Fire Chief, and Tahoe Douglas Fire Chief. Non-voting members include the Alpine County Sheriff and the Washoe Tribe Chief of Police.
About Us
Our Staff
Our authorized staff strength is as follows:
| 911 Manager |
| 3 Shift Supervisors |
| 1. | Operations | |
| 2. | Administrative | |
| 3. | Training |
| 3 Lead Public Safety Dispatchers (PSDIII)Shift Supervisors |
| 1. | Operations | |
| 2. | Administrative | |
| 3. | Training |
| 15 Public Safety Dispatchers (PSD I/II) | |
| 1 Office Assistant II | |
| 1 Spillman CAD System Administrator |