The Technology Services Department (TSD) serves as the County’s primary resource for technology guidance and is responsible for the planning, development, coordination, and support of the county’s use of information technologies and enterprise data systems. It is comprised of two divisions;
- Geographic Information Systems (GIS) and IT Customer Service
- Operations and Infrastructure
The primary function of these two divisions is providing internal technical support to County departments, elected officials, and partnering entities. TSD staff consults with personnel in these departments to ensure County technology needs are effectively identified, clearly understood, properly prioritized, and efficiently implemented and maintained moving forward.
We serve to ensure that Douglas County makes the best use of its technology funding in three primary ways; 1) providing a governance structure that reviews requests for equipment and software purchases, 2) facilitating the implementation of new technologies, and 3) assisting the County Manager with technology policy recommendations.
The Technology Services Department has created a vision for its next five years of service to Douglas County. The Department's Strategic Plan, 2017 document is a clear road map toward the future and serves as a guide for improvement to services and new projects.
The services provided by the Technology Services Department are mostly provided to Douglas County government entities. A complete list of them exists in our Service Catalog. This document offers a comprehensive look at what we do and who we serve every day.
In collaboration with elected officials, departments, and partnering entities, the following are areas of general responsibility for the two divisions of the Technology Services Department:
GIS & IT Customer Service Division
This Division operates the County’s enterprise geographic information systems (GIS) and provides internal services to support the use of desktop computers and peripherals. A sampling of these areas of responsibility include, but are not limited to:
- Staff and maintain the County’s IT Service Desk
- Create, maintain, and leverage a large library of geo-spatial data-sets for the purposes of analysis, regulatory compliance, and operational reference.
- Develop customized GIS Web applications for internal staff use.
- Support the County’s use of audio and video media
- Produce custom hard copy maps for county departments.
- Maintain computer hardware (desktops, laptops, mobile devices, printers, scanners)
- Assist with purchasing requests, providing professional recommendations
The GIS Office also provides an array of services that are available to the public. These include:
- Custom hard copy map services.
- Produce and maintain a gallery of publically accessible GIS Web viewers.
- Custom geo-spatial data requests.
- Serve as the GIS service provider for Carson City, Lyon County, and Storey County.
Maintains and provides for County voice and data network infrastructure, data center operations and storage, public safety telecommunications backbone and application services that support internal county departments and partnering entities in the following areas;
- Maintain the Public Safety two-way radio system and support of end-users mobile and portable radios.
- Computer Aided Dispatch
- Electronic data and evidence vault
- Data network architecture and framework
- Physical and logical servers for hosting applications
- WAN, WLAN, SAN and PAN networks to include leased Internet services.
- Switches, routers, firewalls, racks and backup power supplies.
- Network security, malware and virus protection
- Fiber, copper and wireless microwave data transport infrastructure.
- County enterprise telephone systems and leased services from Frontier(analog, digital and VOIP).
- Cellular smartphones, tablets and WIFI services.
- Mobile data terminals for law enforcement, fire and first responders.
- Enterprise application support (Outlook Email, New World Systems, Spillman, Core, IBM iSeries)
- Wireless key card and badge access
- Facilitate Interoperability across multi-jurisdictional agencies for sharing voice and data communications
- Security processes, tools and technologies that ensure cyber security (firewalls, anti-virus, etc.) and physical security of the data centers
- Installing, maintaining, monitoring, patching and updating servers and storage including back and recovery solutions
- Creation, enforcement and monitoring of technology policies and procedures.